Claims Fraud

Did you know that insurance fraud imposes additional costs on honest policyholders? Insurance premiums are calculated on risk. So fraud is really a cost to our local community and to every policyholder.

While we focus on paying claims, as a responsible community insurer we also manage levels of risk to control premium costs and to protect honest policyholders. The majority of claims are legitimate, a small number are suspicious and are referred through to investigators for further analysis.

The good news is that community perceptions are changing. People who do the right thing don't want to subsidise fraudulent claimants.We're encouraging the community to help prevent insurance fraud.


You can help. How to report insurance fraud

Email us at

National Fraud Hotline
0800 372 835 (0800 FRAUDLINE)

Fraud Manager
Box 2194, Shortland St,

Auckland 1140

Unlike most other insurance brands, Lloyd’s is not a company, it’s a market where members join together as syndicates to insure and reinsure risk. Lloyd’s is the world’s specialist insurance market, conducting business in over 200 countries and territories worldwide – and is often the first to insure new, unusual or complex risks. Lloyd’s bring together an outstanding concentration of specialist expertise and talent, backed by excellent financial ratings which cover the whole market.


As at 31 December 2015 the Lloyd’s market consisted of 59 managing agents and 97 syndicates.

Standard & Poor’s has assigned the overall Lloyd’s market an insurer financial strength rating of ‘A+’ (Strong). More information about S&P’s rating of Lloyd’s is available at;

The Standard & Poor’s rating scale is

Our Insurer

We are please to announce from 1 June 2020 HDI Global Specialty SE – Australia is our Insurer for our business in New Zealand


For more than 15 years Hannover Re have been a major reinsurer of Insurance Facilitators business, and from 1 June 2016 International Insurance Company of Hannover SE “Inter Hannover” through its Australian Branch became our insurer for all our agricultural products in Australia.

On the 1st January 2019 Inter Hannover re-branded as HDI Global Specialty SE following a joint venture between Hannover Re and HDI Global, underwriting more than €1 billion in premium volume at the start of year (2019)

HDI Global Specialty SE - Australia information and relevant details

Full name                            HDI Global Specialty SE – Australia

Rating                                 A+ (“Strong”) from S&P

                                            A (“Excellent”) from A.M.  Best


ABN                                     58 129 395 544

APRA                                   Authorised

AFS Licence                        458776

Registered Office                Tower 1, Level 33, 100 Barangaroo Avenue, Sydney, NSW, 2000

For further information about HDI Global Specialty - SE, please click here

For further information about Hannover Re, please click here

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